Start Using FixIt
Step by Step
A comprehensive guide on how to set up your platform, manage maintenance requests and get the most out of FixIt.
Four Steps to Get Going
From registration to receiving your first maintenance request in under 10 minutes.
Create Your Account
Register for free in under a minute. No credit card needed.
Add Your First Building
Enter the building name, number of units, and assign a responsible supervisor.
Receive Maintenance Requests
Tenants submit requests, you track, assign, and complete them.
Monitor Performance
Track completion metrics and tenant satisfaction from a single dashboard.
Role Guide
Each role sees what they need — nothing more, nothing less.
System Manager
- Create tenants and manage their subscriptions
- General oversight of all data
- Activate plans and manage usage limits
- Full access to all reports
Organization Manager
- Add buildings and assign supervisors
- View all maintenance requests in your organization
- Filter and track requests by status and building
- Access monthly performance reports
Building Supervisor
- View requests assigned to them
- Update request status (in progress / completed)
- Upload before and after repair photos
- Add notes to each request
From Submission to Closure
Every request goes through clear stages with automatic notifications at each step.
New
Request submitted and awaiting review
In Progress
Supervisor assigned and work started
Completed
Repair finished successfully
Closed
Request closed and reviewed
Tips to Get the Most Out of FixIt
Upload a clear photo of the issue to speed up assigning the request to the right supervisor.
Enable notifications to receive instant updates whenever your request status changes.
Don't forget to rate the service after completion — your feedback improves quality.
Use the advanced filters in the requests panel to find any request in seconds.
Note: If you forget your password, use the "Forgot Password" option on the login page. A verification link will be sent to your registered email.
FAQ
Answers to the most frequently asked questions from FixIt users.
Can more than one user use the same account?
Yes, each plan allows a defined number of users. You can invite team members and assign different permissions to each.
How does a tenant submit a maintenance request?
Requests can be submitted via the app or the dedicated building link. Tenants don't need an account if the form is open.
Can I export reports?
Yes, paid plans support exporting reports in PDF and Excel formats.
What happens when the monthly request limit is reached?
You'll receive a warning notification when approaching the limit. You can upgrade immediately or wait for the next billing cycle.
Ready to Start?
Register now and start managing maintenance requests in your buildings — free, no credit card required.