Privacy
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Last updated: 2026-06-18
1) Information We Collect
- Account data: name, email, phone number, and company (organization) name when you create or update your account.
- Service data: maintenance requests, descriptions, images, and the buildings and apartments linked to your organization.
- Usage data: diagnostic and analytics information about platform performance and feature usage (aggregated and anonymized where possible).
2) How We Use Your Information
- To provide maintenance management services and to operate and improve the platform.
- To communicate with you about your requests, account, and subscription.
- For security, fraud prevention, and to comply with legal obligations.
3) Data Sharing and Disclosure
- We do not sell your personal information.
- We may share necessary details with service providers (e.g. hosting, payments, notifications) who process data on our behalf under confidentiality obligations.
- We may disclose data when required by law or to protect our rights and our users.
4) Data Retention and Security
- We retain data for as long as necessary to provide the service and as required by law.
- We apply reasonable technical and organizational measures to protect your data from unauthorized access or alteration.
5) Your Rights
- You may request access to, correction of, or deletion of your personal data.
- To exercise your rights or for any privacy question, contact us at info@rtmix.ae.